PETALING JAYA: Streamyx broadband users will have to bear with sluggish surfing speeds until March 5 due to technical problems, according to Telekom Malaysia Bhd (TM).
TM said in a statement that there has been a disruption of TM’s Internet services since Feb 18 due to circuit faults on the Asia Pacific Cable Network 2 (APCN2) between Malaysia and the United States.
Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the United States, said the statement.
Additionally, customers using Internet Protocol services such as Virtual Private Network (VPN) and other critical business applications linked to the United States may also experience some service degradation.
To alleviate the problem and ease the congestion, some links have been rerouted, TM said.
During restoration process, traffic to North America may experience minor degradation while traffic to other countries would not be affected.